The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Customer Service Skills

$37.46 - $55.00
(No reviews yet) Write a Review
SKU:
827008406494*
Author:
Robert Lawrence Friedman
Published:
2008
Length:
34 minutes
Every employee who comes into contact with a customer will create an impression-good or bad. Accordingly, it is essential that everything that can be done to ensure thatthe impression made by an employee is a positive one is done. Customer Service Skillspresents an overview of a customer service program that is designed to increasethe effectiveness of employees' communication skills and promote their level ofprofessionalism.

Among the topics covered:
  • The seven principles of effective customer service
  • How to make a good first impression
  • How to defuse a volatile situation
  • Developing customer trust through empathy
  • The four types of personalities
  • The importance of active listening
  • Encouraging cultural sensitivity with customers