Difficult Phone Conversations with Day-Camp Parents

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SKU:
827008855193
Authors:
Barbara Schainman, Marla Coleman
Published:
2009
Length:
69 minutes
Difficult Phone Conversations with Day-Camp Parents provides an invaluable resource on howcamp staff, particularly camp directors, can handle “tough” telephone communications withparents of campers. The DVD features a role-playing format to highlight examples of difficultphone conversations with parents. The DVD also includes strategic insights and tips foraddressing each type of difficult call.

Among the topics covered:
  • Generalizations of parents today
  • Example phone call #1
  • Example phone call #2
  • Example phone call #3
  • Closing thoughts
Produced in cooperation with the American Camp Association