Difficult Phone Conversations with Day-Camp Parents provides an invaluable resource on howcamp staff, particularly camp directors, can handle “tough†telephone communications withparents of campers. The DVD features a role-playing format to highlight examples of difficultphone conversations with parents. The DVD also includes strategic insights and tips foraddressing each type of difficult call.
Among the topics covered:
Among the topics covered:
- Generalizations of parents today
- Example phone call #1
- Example phone call #2
- Example phone call #3
- Closing thoughts
