When confronted by an angry person, two common reactions are to run or to attack. Inreality, neither approach is effective. In that regard, Remain Calm! Diffusing Angry Peopleexplains how individuals should arm themselves with tools to deescalate the situation. TheDVD details how to effectively respond to a variety of negative circumstances, includingintimidating behavior, lying, accusations, and threats.
Among the topics covered:
Among the topics covered:
- Healthy anger
- Masked anger
- Explosive anger
- Chronic anger
- Responding to healthy anger
- Responding to masked anger
- Responding to explosive anger
- Responding to chronic anger
- The dirty tricks
